Privacy Policy

1Information We Collect

We collect information you provide directly to us when you contact us, request a free audit, or place an order. This may include:

• Name and email address
• Your Etsy shop URL and related shop details
• Messages or communications you send us
• Order and payment information (processed securely through Fiverr)

We may also collect limited technical data automatically when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This data is used solely for analytics and improving our website.

2How We Use Your Information

We use the information we collect to:

• Provide, deliver, and improve our Etsy shop management and SEO services
• Send you the free shop audit you requested
• Communicate with you about your order, project status, and results
• Respond to your questions, comments, or support requests
• Share progress reports and Google Sheet dashboards with you
• Improve our website and service offerings

We will not send you marketing emails without your consent, and you can opt out at any time by replying to any email.

3Information Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:

• Service delivery: We may share your Etsy shop data with tools we use to perform the services (e.g., keyword research tools, Cloudinary for media hosting). These tools are bound by their own privacy policies.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfers: If Shop Growth Pro is acquired or merged, your information may be transferred as part of that transaction.

All third-party tools we use are industry-standard and GDPR-aware services.

4Cookies & Tracking

Our website may use minimal cookies or similar technologies to:

• Remember your preferences during a browsing session
• Understand how visitors navigate our site (analytics)

We do not use cookies to track you across other websites or for advertising purposes. You can disable cookies in your browser settings at any time, though some parts of the site may not function correctly.

5Third-Party Services

Our services and website may involve or link to the following third-party platforms. Each has its own privacy policy:

• Fiverr — payment processing and order management
• Cloudinary — secure media hosting for product images and videos
• Google Services — Google Fonts, Google Sheets (for reporting), YouTube API
• Instagram / Meta — for social media scheduling services
• WhatsApp — for direct communication (optional)

We encourage you to review the privacy policies of any third-party service before sharing information with them.

6Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Using secure, encrypted connections (HTTPS) on our website
• Storing sensitive credentials in environment variables, never in plain text
• Limiting access to your data to only those who need it to deliver your service

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take it seriously and continuously improve our practices.

7Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate data
• Deletion: Request that we delete your personal data ("right to be forgotten")
• Objection: Object to how we process your data
• Portability: Request your data in a portable, machine-readable format

To exercise any of these rights, please contact us at hello@shop-growth-pro.com. We will respond within 30 days.

8Children's Privacy

Shop Growth Pro is not directed at children under the age of 13 (or 16 in the EU/UK). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:

• Email: hello@shop-growth-pro.com
• Fiverr: fiverr.com/webbaker
• Website: shop-growth-pro.com

We aim to respond to all privacy-related inquiries within 2 business days.